Privacy Policy | EkoStay LLP
The Great Getaway Sale  —  Flat 26% off on all properties  ·  Code: GETAWAY26
The Great Getaway Sale  —  Flat 26% off on all properties  ·  Code: GETAWAY26
Legal

Privacy Policy

How EkoStay collects, uses and protects the personal information you share with us.

Last updated: June 2026

In accordance with the Information Technology Act of 2000 and its implementing regulations, this privacy statement qualifies as an electronic record. There are neither physical nor digital signatures necessary for this electronic record because it is produced by a computer system. EkoStay LLP adheres to the highest standards for safe transactions and the protection of client information because we respect the confidence that website visitors and users have placed in us. We are dedicated to safeguarding any information you could share with us as a user.

By accessing or using this website, you expressly agree that we may use and disclose your personal information in the ways set out in this Privacy Policy. The terms outlined in the Terms and Conditions of Use are incorporated into and applied to this Privacy Policy as well. This Privacy Policy is subject to change without prior notice, so you are recommended to check this page regularly for any updates.

The privacy policy shown below is applicable.

01

The information collected by EkoStay LLP

Generally, you are not required to disclose any personal information in order to visit our website. However, if you want to book anything through our website, we'll need information like your name, phone number, email address, billing information, bank account information, and other personal data. We always provide you the opportunity to withhold information by not using a specific service or feature on the website, and whenever feasible, we clarify whether the information to be submitted is voluntary or necessary. We need exact and factual information from you. We disclaim all liability for the accuracy of any personal information or data provided by users, as well as for any consequences these may create.

We may automatically detect certain information about you based on how you use our services and how you behave on our website. To better understand, safeguard, and serve our users, we conduct internal research using this data on their demographics, interests, and behaviour. In order to improve the service we offer, we also track website usage and client traffic patterns. We guarantee that we will only gather the data that is required and pertinent for us to provide you with the services offered on the Site.

02

Personal information

Personal information is any data that can be used to identify you, such as:

  • Name and gender
  • Phone number
  • E-mail address
  • Contact address
  • Password
  • Financial information such as bank account, credit card, debit card information or other payment instrument details for the purpose of processing payments
  • Physical, physiological and mental health condition
  • Other details such as biometric information, sexual orientation, medical records and history
03

Cookies

Cookies are little files that are downloaded to your computer's hard disc and help us provide our services. Cookies are used on some internet pages to assess how the page flows, monitor the impact of promotions, and foster a sense of security and confidence. Cookies enable us to deliver content that is specifically tailored to your interests. Additionally, they allow the browser to remember details unique to a particular user, reducing the number of times you have to input your password. The majority of cookies are session cookies, which means that when a session ends, they are promptly removed from your hard drive.

If your browser allows it, you can refuse to allow cookies to be used. However, you might not be able to access some services of our website in such event, and you might have to enter your login information more frequently throughout a session. On some of the Site's pages, third parties may from time to time place cookies or other similar data gathering tools. We have no control over how third parties utilise cookies.

04

Utilization of the information we collect

We can promise you that we only utilise the personal information you give us when necessary and appropriate for our regular business operations. We use your personal information to process reservations made through the website, to deliver better services, to get in touch with you by phone and email when necessary, to help you, and, if necessary, to share it with reputable third parties. Additionally, we may use the pertinent information to get in touch with you regarding your reservation and/or to tell you of other services that are advertised on this website.

We may also utilize your personal information to enforce the Terms and Conditions of Use, resolve disputes, troubleshoot issues, gauge consumer interest in the services we offer, notify you of offers, services, and updates both online and offline, personalise your experience, detect and protect us against errors, fraud, and other criminal activity, and in other ways that were disclosed to you at the time of collection. The data may also be used to enhance our promotional and marketing initiatives, analyse website usage, and enhance and personalise the website's services and content. These functions enhance the website and assist us in making it more suited to your needs so that you have a simple, quick, secure, and personalised experience when using the Site.

05

Information sharing with third parties

In the following situations, third parties may receive your information:

  • Only to the degree necessary for them to execute that specific service, we may give trusted third parties (such as our accountants, credit card processing firms, hotels, government authorities, etc.) access to the information we have acquired about you.
  • Any rights we have in relation to our information about you will be transferred to the new corporation, owner, or operator if we restructure our business, sell it, or lease it. We promise to take reasonable steps to ensure that your privacy is maintained going forward.
  • If we are required to assist in the investigation, prevention, or resolution of unlawful and illegal activities, suspected fraud, potential threats to the safety or security of any person or organisation, property or assets, or rights of the Website due to unauthorised use or misuse of the Website, violations of our terms and conditions, or to establish our legal rights in connection with claims or legal proceedings; and to respond to subpoenas and court orders, and to help authorised agencies in accordance with the Information Technology (Procedure and Safeguards for Interception, Monitoring, and Decryption of Information) Rules, 2009 and the Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009.
  • To facilitate or outsource one or more aspects of the business, product, and service operations we provide to you on this website, we may use third parties we refer to as internal service providers. As a result, we may give some of your personal information to these internal service providers directly. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that forbid their use of the information we provide them for any purpose other than to facilitate the particular outsourced website-related operation.
06

Disclosure of information

Commercials: The website could include adverts from third parties, and whenever you provide information to one of these advertisers while they are shown on the website, both we and the advertiser are concurrently collecting the data. The advertiser uses the information in line with their standard privacy policy, and we use the information in accordance with the provisions of our privacy statement. You should consider their policies before electing to share the aforementioned information because we have no control over the privacy practises of these advertisers or third parties. We won't be held accountable for the data that you give these advertisers or that they acquire from you.

Links to other websites: The website can have links to other websites that track user data. We disclaim all liability for the content or privacy policies of any connected websites.

07

Promotions and updates

You consent to our communication with you regarding offers and updates pertaining to the website and the services provided when you give us your email address at the time of any reservation. We may keep track of the website features you use the most frequently in order to assess how well you use our services. We can better serve you by using this information to show you just the most pertinent and helpful information about our services and the website. If at any time you change your mind and decide that you no longer want to hear from us, you may opt out or unsubscribe yourself from the service by using the unsubscribe option on our website or by clicking the link in the communication emails.

08

Security for your information

We pledge to safeguard the data you disclose to us. To safeguard the information you supplied, we have implemented several administrative, technological, physical, and other security measures. As an illustration, we encrypt any sensitive information you provide to us when using our system, and we restrict access to your personal data to those who need it for legal business purposes.

Sensitive data is encrypted in transit, and access is restricted to personnel with a legitimate business need.
09

Security measures

In order to uphold the confidentiality with which we handle your information, we assure you that we will use reasonable security practises and procedures, as well as modern Internet security methods and technologies, in accordance with the Information Technology Act of 2000 and rules made thereunder, in order to prevent unauthorised access, maintain data accuracy, and guarantee proper use of information.

Additionally, we only grant access to personal information to those employees, contractors, and agents who require it to run, develop, or enhance our services. These people are required to maintain confidentiality, and breaching these commitments might result in punishment, including termination and criminal prosecution. Although we use industry best practises to safeguard your privacy, we are unable to guarantee that none of your personal information or private conversations will ever be shared in a manner not covered by this Privacy Policy.

10

Governing law and jurisdiction

EkoStay developed and maintains this website, which is subject to Indian legislation. All terms, conditions, and disclaimers shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

11

Modifications to this privacy policy

If we decide to do so in the future, we may change this privacy statement. Any future modifications to our privacy policy will be disclosed on this page. You should routinely visit our privacy policy page to acquaint yourself with the most recent version.

12

Grievance procedure

EkoStay is adamant about being open with its customers. Through a channelled approach, evaluation, and resolution process, this policy seeks to reduce the number of customer complaints, grievances, and disappointments. If you are unhappy with EkoStay's services or have any complaints, you may submit a grievance.

You can report your complaints to the following email address: reservations@ekostay.com.

Questions about your privacy?

For any privacy questions or to raise a grievance, our team is here to help.

Contact support