Terms & Condition

We are committed to a policy of fair-trading and we shall make every effort to ensure that you have an enjoyable holiday with us. Your basic responsibility is to pay us the price of your holiday home and accept the stated terms and conditions. Our responsibility is to provide you with the holiday home you have booked. The terms and conditions below clearly spell out our obligation to you and your commitment to us, please read these carefully before you make a booking.The Contract is governed by Indian Law

Your commitment to us:


1.   Reserving the Villa: Reservation of the property from www.ekostay.com does not guarantee the availability or the confirmation of the villa unless the payment details and 'BOOKING APPROVAL' email is sent to the customer. The guest is supposed to get in touch with us on 9004844487 or 9930606061 and enquire about the availability of the property, after which the BOOKING APPROVAL email will be sent along with the payment details (subject to availability). The reservation process only guarantees the property rental tariff at which the customer has booked.

 

2.    Booking your holiday: Once the Booking Approval email is sent,  the lead /principal guest has to submit a government approved identify card and pay atleast 50% or more advance booking amount of the total property rental. When you send the identity card and advance amount, you are confirming that you understand and have accepted our booking conditions. Should you later cancel,cancellation charges will become payable as per our cancellation policy. If we do not receive the Booking amount and Government approved identity card within 24 hours of reservation, we have the right to automatically release your reservation.

3.   Paying for your holiday: After your booking is confirmed and a deposit received, an acknowledgement will be sent to you giving you details of the accommodation booked, dates plus the security deposit, any additional items booked and the total cost due showing applicable Government of India taxes. We reserve the right to cancel your holiday (and invoke cancellation charges as detailed in cancellation Policy) if payment is not received by the due date.

 

4.    Security Deposit: A refundable security deposit of Rs.2,500 is required at the time the final balance is paid. This will be refunded within 48 hours after your check out date and time by bank transfers and deductions for loss or damages if any. We reserve the right to retain the security deposit either in part or in full to cover damage, theft or breakages. This may also include early check ins, late check outs, additional cleaning costs for spills, stains,etc. Receipts for repairs/replacements will be provided in the unlikely even that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.
Failure to pay the security deposit by the due date may result in the cancellation of the booking and forfeit of all payment.


5.   Making changes to your holiday: After part or full booking amount received from guest, for accepted quotation by guest, the customer can alter the booking at least 30 days before the date of arrival.


6.   Cancelling your holiday:  Partial Booking Amount or Full Booking Amount is Refundable if cancelled at least 45 days before the date of arrival, post which the booking amount will not be refundable. Security Deposit is accepted only after Full Booking Amount is received. Security Deposit paid if any is refundable. 


7.   Guest explicitly agrees to use all facilities and amenities in and around the Property entirely at the Guest’s own initiative, risk and responsibility. Further, Guest hereby Indemnifies as well as waives and releases any claims against EKO STAY and the Property Owner and their successors, assigns, employees or representatives, officially or otherwise, for any Loss, Injuries or Death that may be sustained by Guest and /or his / her party on or near or adjacent to the Property, including any common facilities, activities or amenities for whatsoever reason/s.


8.   Our Accommodation: The holiday accommodation is booked exclusively for the persons named on the booking form. No other persons / guest may use the accommodation without our express permission. The properties are booked for normal holiday use only and pets/animals are not allowed without prior permission. If we become aware of or are notified of any inappropriate or illegal activity associated with this booking or you are behaving in such a way as to cause danger, distress or annoyance to others or damage property, your holiday arrangements may be terminated by us. In this situation we will have no liability to you and will not be responsible for making any refund, paying any compensation or meeting any costs or expenses you incur as a result. Further,you must meet any expenses we incur as a result of your behavior.


9.    Breakages:All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating the property or deducted from your refundable security deposit. We also reserve the right to charge for damage or breakages not reported and found after departure. 


Our commitment to you:


1.    Providing your holiday home: When we have received your booking amount and photo id's of all guest as per list provided and address proof of principal guest, we send you a confirmation voucher, detailing exactly what is booked for you. At this stage EKO STAY has accepted your booking in accordance with the terms laid down in these booking conditions. Please check your confirmation voucher and email carefully. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday home we have confirmed to you. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

2.   Occupying/vacating your accommodation: The earliest check-in time is 1.00 pm. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 11  am on the day of your departure. When making your travel arrangements please consider these timings.For early check-in and/or late check-out - subject to availability with applicable surcharges and at property owner’s discretion. 

3.    If we have to cancel your holiday: In the unlikely even that we have to cancel your holiday through circumstances beyond our control,we shall make every endeavor to offer you suitable alternatives (without any charge to you). If the alternative is not acceptable to you, you should notify us by writing and we will refund your amount paid. The above offer will not apply where the cancellation by us arises out of non- payment or late pay mention any part of the cost of the holiday when cancellation charges will apply.

4.   Circumstances beyond our control "Force Majeure": EKO STAY shall not be liable for any loss or damage arising from any matter outside the reasonable control of the company, including (but not limited to) Acts of God, War, Acts of Terrorism, Civil Disturbance, Strikes or other Industrial Actions, Acts of Government or failure of public supplies. For example telephone and cable TV services, water and electricity supplies and electricity voltage which can fluctuate and at times may be insufficient to power air-conditioning units, TVs and stereo equipment particularly during peak usage periods i.e. 6 am - 11 pm. Neither is the company responsible for communal swimming pools or noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the control of the company. We do not accept liability where the performance and/or prompt performance of our contract is affected or prevented by reason of circumstance amounting to force majeure.

5.   Our liability to you: We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to you or your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the same cost of your holiday.

6.   Third party suppliers: We do not accept any liability for the quality or type of services, goods and food provided by our third party suppliers, those whom we mention on our site or to whom we have linked our Site. It is for you to make your own judgment about the quality of such providers.

7.    Dealing with complaints: Should you have a problem on your holiday, you must complete a report and give this to our manager as soon as possible. We must be given an opportunity to resolve any issues brought to our attention and reasonable allowances should be made by you regarding the amount of time taken to rectify the problem. Compensation payments will only be considered where it  is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is unreasonable to take no action whilst on  holiday, but then write an email of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. If a problem remains unresolved during your holiday you should make a complaint to EKO STAY in within 12 hours of the completion of your holiday and reply to you within 12 hours of receipt of your email. We hope that we can settle any holiday complaints amicably, however, should this prove not to be the case, you may refer any dispute relating to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone,with restricted liability of the client in respect of costs. The scheme does not apply to claims which are solely or mainly in respect of physical injury or illness. Details of the scheme may be obtained from the Chartered Institute of Arbitrators.

8.  Website accuracy: The descriptions of villages and properties have been compiled following personal inspection. We have attempted to describe the properties on offer, but due to the individuality of the properties, it is almost impossible to cover every detail appertaining to each one in an overview description. Furthermore all of our properties are privately owned and therefore furnishings and equipment may be replaced or updated as we think fit and this will not be reflected in a website picture. We have also tried to describe the location of the properties as accurately as possible. However, village life goes on even if you are on holiday and the quiet location we may have described could suddenly become very noisy from local church or temple festivals which are celebrated throughout the year. We are not in a position to notify you of these specific festivals or events. There may be occasions when an advertised facility is modified or not available. Such situations may be dictated by local circumstances, for example: for maintenance, water shortages, unsuitable weather conditions, fuel shortages, reduced power supplies and other circumstances beyond our control. If we are advised of any of these we will of course notify you as soon as possible but we cannot be held liable in such circumstances. It is also important to note that some facilities, such as restaurants and communal pools may not operate at all times in the season. We regret that we are unable to cover every eventuality in our website descriptions.

9.  Telephone and Internet access: Unless otherwise stated, telephones are not provided in our villas and apartments. Therefore we recommend that, if possible, clients take mobile phones in case of an emergency. Where the property has a telephone and a fault develops, it can sometimes take a longtime to repair and does not form part of our contract with you. We do not offer compensation if a telephone or Internet connection is not working due to circumstances beyond our control.